As a nurse case manager, it's essential to maintain professionalism and empathy in all communications. Here's what not to say:
Avoid judgmental remarks about patients' lifestyles or choices.
Never breach patient confidentiality; adhere strictly to HIPAA regulations.
Refrain from overpromising or giving medical advice beyond your scope.
Avoid negative comments about colleagues or patients' families.
Use sensitive language, considering cultural backgrounds and beliefs.
Don't offer false reassurances or ignore patient concerns.
Respect patient preferences and include them in decision-making.
Ensure complete and accurate information sharing with all involved parties.
Following these guidelines ensures effective care coordination and builds trust with patients and colleagues.